​Frequently Asked Questions About Empire Laundry Service
Questions About the Laundromat:
What are your hours?
We are open 24 hours a day.
Do you have large machines for bulky items?
Yes, we have 60 pound, 55 pound and 75 pound washers (depending on the location) for large items.
Questions About Wash and Fold:
What is the turnaround time?
We offer 48 hour turnaround, same day turnaround and 6 hour turnaround times.
Is there a minimum?
We have a $25 minimum order.
What if I want my laundry washed a certain way?
That is no problem. We love doing special requests. Just let us know how you like your laundry done and we will do it that way.
Can I put my wash and fold on my credit card?
Absolutely.
Questions About Pick Up and Delivery:
How does pickup and delivery work?
You just click on "Schedule a Pickup" and fill in your information. We will pick up your laundry when you request. We will text you when we are on our way and let you know that we picked it up if you are not home. Then we will return it to you clean and ready to be put away.
Do I have to be home?
No you don't. Just leave your laundry in a secure location and let us know where that is.
What is the turnaround time?
Turnaround time is either 48 hours, same day or 6 hours depending on what you choose.
Can I give you my preferences?
Yes, that can be put in the software.